Traino Group Australia Pty Ltd (“we”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. We are committed to the protection of your personal information. Our policies comply with our legal obligations and are intended to protect your privacy as we collect, use, disclose and retain information we gather about you.
What information we collect and why
When you deal with us the personal information we collect about you may, among other things, include details of your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, bank account and commercial credit reference details, occupation and driver’s licence number. It may also include details of the services or products we provide to you, as well as the status of those services or products. If you are present on one of our sites, we may also collect personal information relating to your visit.
We collect this information for purposes which include:
Sources of your personal information
We may collect your personal information:
We may grant commercial credit to an individual (in their capacity as a sole trader or partner of a partnership) who wishes to purchase our products for re-supply. Before doing so, we typically obtain a commercial credit reference check. Such a check may be provided by a company who also carries on business as a credit reporting body who provides credit eligibility information about consumer credit. We do not obtain consumer credit reference checks from credit reporting bodies. Where we obtain information from a commercial credit reference check, we will apply the same practices described in this policy as if it were personal information.
How your information is stored
All your personal details and information are only accessible by authorised personnel and are either:
How you can access, correct,
or delete your personal information
If you would like to:
please contact the Privacy Officer in writing at Level 10, 35 Clarence Street, Sydney NSW 2000.
Disclosing your information
We understand how important your privacy is, and so we only disclose your personal information to third parties in certain limited circumstances. These disclosures will be made subject to appropriate privacy and confidentiality protections.
The organisations to which we usually disclose information include:
− customer inquiries
− mailing systems
− billing and debt-recovery functions
− marketing functions
These organisations may be located outside Australia (the most common locations being Germany and Singapore, although this may change from time to time).
This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on our website.
If something goes wrong
Please contact the Privacy Officer in writing at Level 10, 35 Clarence Street, Sydney 2000 if you believe:
We will try to satisfy any questions that you have and correct any errors on our part.